The rules of the complex
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Refund - Credit Card or Cash
Refunds are made only where the payment was made (at the checkout of the Dvina Hotel, if the payment was made from the administrator of the Dvina; at the checkout of the Malye Karely Tourist Complex, if the payment was made from the administrator of the tourist complex).
You should provide us with following documents:
1. Payer's passport;
2. The card with which the payment was made (if paying by card);
3. Receipt or invoice.
You should fill out the return application, you can get it in the Hotel
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Refund - Online payment
To make a refund, you should provide us the following documents:
1. Completed and signed application form - you can get it at the Hotel;
2. Card's details from which the payment was made.
Information should be sent to hotel@karely.ru
Please note that the full name of the applicant for a refund should match the full name of the card holder from which the payment was made.